Return policy

We accept order cancellations before the product has been shipped or produced. If you cancel your order, you will receive a full refund. We cannot cancel orders if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 180 days of receiving the product.
To be eligible for a return, the item must be unused and in the same condition in which it was received. It must also be in the original packaging. To complete the return, we require a receipt or proof of purchase. Do not return the purchase to the manufacturer. Then contact your credit card company. It may take some time for the refund to be officially credited. Next, contact your bank. It usually takes some time for a refund to be issued. If you have done all of this and still have not received your refund, please contact cservice@shopline-buy.com. Contact our customer service at cservice@shopline-buy.com for a shipping address.
If the return is made by the consumer, shipping costs are their responsibility. The specific rate will depend on the carrier chosen.

If the goods received are damaged or incorrect for our reasons, the consumer is not required to pay the shipping costs.

Consumers are not required to pay any restocking fees for returning a product.

Refunds (if applicable)

Once your return is received and inspected, we'll send you a confirmation email. We'll also notify you whether your refund has been approved or denied. If approved, your refund will be processed and the amount will automatically be credited to your credit card or original payment method within 180 days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, check your bank account again.
Then contact your credit card company. It may take some time for the refund to be officially credited. Therefore, contact your bank. It often takes some time for a refund to be credited. If you've done all this and still haven't received your refund, please contact us at cservice@shopline-buy.com.